Help Center

How long will my order take to arrive?

In-stock spare parts take 24–72h (mainland Spain). If you bought vinyls, remember they are made to order and arrive within 14 working days, also outside Spain. You can see the estimated date in your confirmation email.

How can I track my parcel?

As soon as your order leaves the warehouse, you'll receive an email with the carrier's tracking number.

Do you ship to the Canary or Balearic Islands?

Yes, we ship to the whole territory, although transit times and costs vary by destination (you can see them at checkout).

Do you ship outside Spain?

Yes, we currently ship internationally. Transit times and costs vary by destination (you can see them at checkout).

Are the vinyls hard to install?

No, but it takes patience. Our YouTube channel has step-by-step tutorials so they come out perfect. You can also have us do the installation.

Can I return a vinyl kit?

Only if no more than 7 days have passed and the material hasn't been handled (it hasn't left the box). Personalised vinyls (with a name or specific colours) cannot be returned.

My vinyl arrived slightly bent, what do I do?

Don't worry, the material has memory. When applied with a little heat (hair dryer), it recovers its original shape and adheres perfectly.

What if I install the part myself?

To keep the 2-year warranty on components, installation must be done at an official MyUrbanScoot workshop. Handling it yourself may void the product warranty.

How often do I need a service check?

To keep your scooter's warranty, a service check every 90 days or every 500 km at our official workshops is mandatory.

Does my scooter lose its warranty if I derestrict it?

Yes. Any software or hardware modification to increase speed voids the official warranty of the scooter and of MyUrbanScoot.

I ordered the wrong part, can I exchange it?

Yes, as long as it is unused and in its original packaging. Collection and return to the warehouse costs €12.

When will I get my refund?

Once we receive the product at our Valencia workshop and verify it is in perfect condition, the refund is processed within 14 days at most.