Delivery and Shipping Policy
Shipping conditions, timeframes and handling costs for your orders at MyUrbanScoot
1. Preparation and Manufacturing Timeframes
Products in Stock: Orders placed Monday to Friday before 2:00 p.m. are processed and shipped the same day. Orders placed after that time, or during the weekend, will go out on the next business day.
Vinyls and Customizations: As manufacturers who work to order, vinyls are delivered within 14 working days of your order, in Spain and abroad. Orders with holographic vinyl or special customizations may need a little longer due to the technical processes required.
2. Shipping Times by Destination
The transit time begins once the product has been manufactured or prepared:
- Domestic Shipments (Mainland Spain): Delivery is generally made within 24–48 hours.
- Other Destinations and International: 3–5 working days to France, Portugal, Italy, Germany, Belgium, the Netherlands, Austria and Luxembourg; 5–8 working days to the rest of the European Union, the United Kingdom and Switzerland; 7–12 working days to the United States and Canada.
Estimated Date at Checkout: During the payment process, the system will calculate and show you an approximate delivery date based on the contents of your cart and your shipping address.
3. Delivery Conditions
Service Days: Both shipments and deliveries are made exclusively Monday to Friday.
External Incidents: MyUrbanScoot is not responsible for delays caused by transport agencies, supplier stock shortages or logistical factors outside our direct control.
4. Exchanges and Handling Costs
If the customer wishes to make an exchange or return due to a compatibility error or withdrawal, the following conditions will apply:
- Collection Handling Costs: The cost of collecting the product and bringing it back to our warehouse is 12 €.
- New Shipping Costs: If an exchange for another product is requested, the cost of the new shipment will be added (basic domestic rate of 4,95 € or the corresponding rate depending on the destination).
Amount Adjustment: These handling costs will be deducted from the total amount paid by the customer on their original purchase before the refund or the shipment of the new product is made.
5. Customer Responsibility
The customer is responsible for providing correct delivery details. In the event that the package is returned due to an incomplete address or repeated absence, the new shipping costs will be borne by the user. Likewise, it is mandatory to verify the condition of the package upon receipt and to report any transport damage immediately.