Terms and Conditions

Identification

Owner: MYURBANSCOOT S.L. (hereinafter, “MyUrbanScoot”)

Tax ID (NIF): B42702662

Registered address: Avda Peris y Valero 143, bajo derecha, 46005, Valencia (España)

Contact phone: +34 623 47 47 65

Relevant Information

In order to purchase the products offered on this site, it is a necessary requirement that you read and accept the following Terms and Conditions set out below. Using our services as well as purchasing our products means that you have read and accepted the Terms and Conditions of Use contained in this document.

All products offered on our website may be created, charged, shipped or presented by a third-party website and, in that case, would be subject to their own Terms and Conditions. In some cases, in order to purchase a product, the user will be required to register, providing accurate personal data and setting a password.

The user may choose and change the password for managing their account access at any time, in the event that they have registered and that this is necessary to purchase any of our products. MyUrbanScoot accepts no responsibility should you disclose that password to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include checking product stock and availability, validating the payment method, validating the invoice (if any) and compliance with the conditions required by the selected payment method.

The prices of the products offered in this Online Store are valid only for purchases made on this website.

License

MyUrbanScoot, through its website, grants a license for users to use the products sold on this website in accordance with the Terms and Conditions described in this document.

Unauthorized Use

Where applicable (for the sale of software, templates, or other design and programming products), you may not place one of our products, modified or unmodified, on a CD, website or any other medium and offer it for redistribution or resale of any kind.

Ownership

You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without any warranty, express or implied. This company shall not be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use of or the inability to use our products.

Returns and Warranties Policy

At MyUrbanScoot we are committed to offering quality products and guaranteeing your satisfaction. Below we explain our returns and warranty policies to ensure a clear and transparent shopping experience.

1. Deadline and General Conditions

You have 14 calendar days from receipt of the order to request a return.
The product must be unused, in its original packaging and with all its accessories.
To start the process, contact our team via WhatsApp or email.

2. Return Exclusions

For reasons of quality, safety and customization, some products are not eligible for return:

Vinyls and stickers: Returns will not be accepted after 7 days from delivery, as the material may deform if it remains packaged for too long.
Batteries and electronic spare parts: We check that they work in our workshop before shipping. Returns will only be accepted in the event of manufacturing defects.
Consumables and wear parts: Products such as tires, brakes or inner tubes are not eligible for return once installed or used.
Products manufactured and tested in the workshop: Our controllers, turn signals and other electronic components are inspected before shipping and may only be returned for manufacturing defects.
Compatibility errors: It is the customer's responsibility to verify the product's compatibility with their scooter. If the product is not compatible and you wish to return it, the shipping and collection costs will be borne by the customer, and the product must be in perfect condition and in its original packaging.
Custom vinyls: changes or cancellations of custom products are not allowed once manufacturing has begun. This includes changes to the vinyl such as adding/removing elements from the design. In the event of cancellation, the applicable amount must be paid.

3. Return Procedure

Return request: Contact us via WhatsApp or email, stating your order number and the reason for the return.
Instructions: We will send you the instructions for shipping the product.
Evaluation: Once received, our team will check its condition.
Refund: If applicable, we will process the refund within a maximum of 14 days.

4. Return Costs

If the return is due to a manufacturing defect or an error on our part, we will cover the shipping costs.
If it is due to withdrawal or a customer error, the shipping and return costs will be borne by the customer.
Return of an incorrect product: 7,99 €
Exchange of one product for another: 13,99 €

⚠️ Important: For customization reasons, vinyls cannot be exchanged or returned, whether they have been handled or not.

5. Warranty

We offer different warranties depending on the product:

Batteries manufactured by MyUrbanScoot: 6-month warranty against manufacturing defects.
Speed-limiting removal products: due to their nature and specific use, they are expressly excluded from any type of warranty.
The validity of the warranty will be conditional on the products being installed at official MyUrbanScoot workshops. Any installation carried out at unauthorized workshops or by the customer themselves will result in the total loss of the warranty.
Other products: 2-year legal warranty for products from other manufacturers against manufacturing defects.

The warranty does not cover damage resulting from:

Improper use or negligence.
Incorrect installation or improper handling.
Lack of adequate maintenance.

6. Contact

For any queries or additional assistance, our customer service team is at your disposal. Contact us via WhatsApp and we will be happy to help you!

Shipping Information

Delivery times for shipments are approximate. Even if we send your packages on time and in the correct manner, transport companies do not always meet their delivery commitments; a 24-hour shipment may be delayed and arrive in 48 hours.

24-hour shipments may be dispatched the same day the order is placed, provided the order is placed before 2:00 p.m.

Vinyls have a manufacturing time of 3-5 business days, longer in the case of customizations and holographic vinyl, because the preparation processes for each vinyl require a certain amount of time, since we are the manufacturers and work to order.

In our scooter spare parts store, we work with various suppliers to offer you the best variety and quality in our products. However, due to external circumstances such as stock shortages or shipping delays on the part of manufacturers or distributors, the estimated delivery times may be affected.

Both the dispatch and delivery of your orders will take place Monday to Friday; if you place an order on a Saturday or Sunday, your order will go out on the next business day: Monday.

Information about Scooter Speed Modification

Before making any modification to your electric scooter, it is important to bear in mind that removing the speed limit can automatically cancel your scooter's warranty. Regardless of the cause or reason why you need to visit the technical service, if your scooter has had its speed limit removed, you may not be provided with any kind of service or warranty coverage.

In addition, it is essential to understand that these modifications are illegal, since electric scooters, like other personal mobility vehicles, are limited by European regulations to a maximum speed of 25 km/h. By exceeding this maximum speed, you expose yourself to possible penalties from the local authorities.

At MyUrbanScoot, we offer you the option to increase the speed of your electric scooter exclusively for use on private premises, where you can enjoy your scooter to the fullest without endangering your safety, that of other road users, or breaking current regulations.

However, you must be fully aware that by choosing this modification, you assume all responsibility, and we are not liable for any damage or harm that may result from the increased speed.

Information about Warranties on Speed-Limiting Removal Products

We do not grant any warranty on products that allow the removal of scooter speed limits, such as controllers, displays, among others. By purchasing a product that offers scooter speed modification, you accept that it has no warranty and that any modification automatically voids the scooter's original warranty. By choosing these products, you assume all responsibility for any damage or harm that may occur.

If you agree with these conditions and wish to proceed with removing the speed limit of your electric scooter, we will be happy to help you. Always remember to use your scooter safely and in compliance with local laws and regulations.

If you have any additional questions or need more information, do not hesitate to contact us.

Warranty Conditions for Electric Scooters

1. Obligation of Periodic Inspections

To maintain the validity of the warranty, it is essential to carry out a mechanical and electronic inspection at the official MyUrbanScoot, S.L. workshops or at the network of official workshops authorized by the Company. Such inspections must be carried out according to the following criteria:

Every 90 days: Customers must carry out at least one inspection within each period of ninety (90) days from the date of purchase or from the last inspection.
Every 500 kilometers of use: Regardless of the 90-day period, an inspection is mandatory once the vehicle has traveled 500 kilometers.

2. Purpose of the Inspections

The purpose of the inspections is to certify the correct maintenance of the vehicle, which includes, but is not limited to: adjustment of components, lubrication, cleaning, inspection and adjustment of brakes, replacement of brake pads and any other technical intervention necessary to ensure operational efficiency and extend the useful life of the vehicle.

3. Prohibition of Modifications

The warranty will be completely voided if the vehicle has been modified to remove the speed limit or any other technical alteration not authorized by the Company. In addition, any structural modification affecting the frame or any damage resulting from impacts or accidents that compromise the integrity of the product will also result in the total loss of the warranty.

4. Exclusion of Consumables from the Warranty

The vehicle's warranty does not cover any type of consumable resulting from use. This includes, among others:

Tires and punctures
Handlebar play
Brakes, brake adjustments, brake bleeding
Suspension adjustments
Lubrication or tightening of hardware

5. Conditions of the Free Inspections

Periodic inspections will have a standard price of 20 EUR for mechanical inspections and 30 EUR for electronic inspections. However, owners of vehicles purchased at MyUrbanScoot, S.L. will be entitled to have these inspections carried out free of charge, provided they are limited to a standard inspection and do not involve additional repairs or adjustments.

6. Record of the Inspections

Each inspection carried out must be recorded in the vehicle's inspection log, or else reflected in the Company's database. The absence of a record of the inspections in the log or in the Company's database will result in the automatic loss of the warranty.

7. Customer Responsibility

The customer is responsible for ensuring that the inspections are carried out at official MyUrbanScoot workshops or within its network of authorized workshops, within the periods established above. The Company will not be liable for any damage that may result from a lack of maintenance or from failure to comply with these obligations.

8. Availability of Official Workshops

In the event that the scooter is located in a city where there is no official MyUrbanScoot store, the Company must provide our customers with an official workshop for inspections within 100 kilometers of the residence of the person who purchased the scooter.

9. Responsibility for Transport

In the event of any problem with the warranty, under no circumstances does MyUrbanScoot cover the costs or responsibilities of transporting the scooter should it need to be taken to a MyUrbanScoot repair or inspection workshop.

10. Consent and Acceptance

By signing this document, the customer expresses their understanding and acceptance of the terms set out herein, acknowledging that compliance with them is essential to preserve the validity of the warranty of the vehicle purchased.

Anti-Fraud Check

The customer's purchase may be postponed for an anti-fraud check. It may also be suspended for a longer period for a more rigorous investigation, in order to prevent fraudulent transactions.

Privacy

MyUrbanScoot guarantees that the personal information you submit has the necessary security. The data entered by the user, or in the event that order validation is required, will not be handed over to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to promotional email newsletters is voluntary and may be selected when creating your account.

MyUrbanScoot reserves the right to change or modify these terms without prior notice.